At Guangxi Huanyuan Network Technology Co., Ltd., we want our customers to be satisfied with their purchases. If you are not completely happy with your purchase, our Refund and Returns Policy provides a straightforward process for returning or exchanging products.

1. Return Eligibility

  • Returns are accepted within [30] days from the date of delivery, provided the product is in its original condition, unused, and in the original packaging.
  • Non-returnable items:
    • Custom or personalized products
    • Downloadable digital products (e.g., wallpapers, photography materials)
    • Used or damaged items that cannot be resold

2. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Email us at info@phantomabysswallpaper.shop with your order number and the reason for the return.
  • Return Authorization: We will provide you with return instructions and an authorization number.
  • Package the Item: Pack the item securely in its original packaging, including all accessories, manuals, and any free gifts.
  • Return Shipping: Return shipping is the responsibility of the customer unless the product is damaged, defective, or incorrect.

3. Refunds

  • Once we receive your returned item, we will inspect it to ensure it meets our return conditions. If the return is approved, we will process your refund to the original method of payment.
  • Refund Processing Time: Refunds will be processed within [10] business days after we receive the returned product. Please note that depending on your payment method, it may take additional time for the funds to appear in your account.
  • Partial Refunds: In some cases, partial refunds may be issued for items that are returned with visible damage, missing parts, or if the item was not in its original condition.

4. Exchanges

If you would like to exchange an item for another product, please follow the return process and place a new order for the item you wish to receive. Exchanges are subject to availability.

5. Damaged or Defective Items

  • If your order arrives damaged or defective, please contact us within [7] days of receiving the item. We will assist you with either a replacement or a full refund, depending on the situation.
  • You may be asked to provide photos of the damage or defect to help us resolve the issue more efficiently.

6. Shipping Costs

  • Return Shipping Costs: The customer is responsible for the return shipping costs unless the item is damaged, defective, or incorrect.
  • Original Shipping Costs: Shipping charges are non-refundable unless the return is due to our error.

7. Bulk Orders

For bulk orders, please contact us directly at info@phantomabysswallpaper.shop to discuss specific return and refund arrangements.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us:

Email: info@phantomabysswallpaper.shop
Website: https://phantomabysswallpaper.shop/